How does the trash bin cleaning service work?Clean City Bins cleaning service comes to your neighborhood once each month, on one of your regularly scheduled trash collection days. There is no need for you to be at home. Just leave the trash bins, which you scheduled service for, at the curb after trash collection and the automated eco wash system will clean, deodorize and sanitize the trash bins right at your curb.
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If I sign up, when will you clean my trash bins?
Our trash bin cleaning service comes to your neighborhood once each month, the day of a regularly scheduled trash collection day. An information package will be emailed to you, which includes the date of your service and an annual calendar. We also provide a courtesy text the day before your scheduled service. If you cannot wait until the next scheduled route for your neighborhood, call or email us and we will provide a quote.
Do you provide a one time trash bin cleaning service?
Yes. The cost is slightly higher because trash bins, which are not being cleaned regularly, will take much longer to clean. Please note: Our technicians will try their very best to get your trash bins clean. However, there is no guarantee all the grime and buildup will be removed with a one time cleaning. Depending on the amount and type of buildup on the trash bins and how long ago since they were last cleaned, your trash bins could require more than a one time clean.
What if my trash bins have trash in them the day of scheduled cleaning?
We would prefer the trash bins to be empty. Our technician will remove 1 to 2 bags of trash, clean your trash bins, and then place the bags back inside when done. We reserve the right not to provide service if there is:
- Un bagged trash – including excessive loose trash, yard clippings, diapers or animal waste.
- Hazardous waste – including chemicals, paint, glue, or other adhesives.
- Building materials – including plaster, stucco, or concrete.
What if I am away and cannot have my empty trash bins available to you on my service day
Simply call or email us in advance of your cleaning day and we will credit you for that month, skip your cleaning, and see you the following month. Unfortunately, if you do not notify us and we go to provide the service, your account can not be credited.
What if your truck does not show up on my scheduled cleaning day?
If this were to happen, we would notify you as soon as possible and we would give you a credit for that month as well as try and reschedule at a later day. If this is not possible, we would be back on schedule the following month.
If my trash bins are not available for servicing, will I receive credit for the missed cleaning?
Customers will NOT receive a credit for missed service. They can reschedule only.
If my trash bins are not available for servicing, can I expect the driver to knock on my door?
It is your responsibility to have your trash bins available for servicing. Please do not rely on the driver to knock on your door.